Time and emotion

Posted by William Gallagher

I am behind on my work this week and it is officially because I had various meetings away from my office – but I think it’s more because I’ve worried about how far behind I am.

I knew Monday would be a write-off; I had things to do all day and all evening in London, forget getting much else done, much else written. Tuesday just had two chats but one was in Birmingham city centre so there’s travel time too. And today I went to a hospital with my wife Angela Gallagher where she was at very long last signed off for the end of her treatment for breast cancer.

Today I don’t care that I failed to get enough done. Not today. Today is fine, today is mighty fine.

But now we’re back and it’s around 6pm, far too late to make any calls for the day, I am slipping back into reviewing what I should’ve done instead of what I have done. Let me take that hospital appointment as a clue to how I should be looking at everything, at how I think we all should. There is no work that would’ve kept me from that appointment. Bollocks to everything else.

In a less dramatic, less bollocks, more I would reschedule if necessary kind of way, yesterday’s two chats were terribly entertaining and fun as well as getting things done. I enjoyed the nattering, I enjoyed the company. So what if I have to write this evening to make up for it?

And so what if I lost Monday?

‘Course, there are limits. You may not see me tomorrow because my head has got to be down, my fingers have to got be typing a lot. I mean, a lot.

But every once in a while, William, lighten up. Productivity is about the quality of work you do, not the quantity.

France wants to stop emails after 6pm

Posted by William Gallagher

You have to be in France. You have to be a manager there, too, because ordinary workers can lump it: if your boss needs you to answer your emails all day and night, you’ll answer them or else. But if a French plan to protect stressed bosses works, it will logically help everyone. Follow. When your boss is not allowed to go on email in the evenings then he or she can’t be emailing you anything. Everybody wins.

In many jobs, work email doesn’t stop when the employee leaves the office. And now France has decided to act. It has introduced rules to protect about a million people working in the digital and consultancy sectors from work email outside office hours. Those are taken to be before 9am and after 6pm. The deal signed between employers federations and unions says that employees will have to switch off work phones and avoid looking at work email, while firms cannot pressure staff to check messages.

Michel de La Force, chairman of the General Confederation of Managers, has said that “digital working time” would have to be measured. Some emailing outside of office hours would be allowed but only in “exceptional circumstances”.

Could work emails be banned after 6pm? BBC News

I’m more sympathetic to this idea that I might have been before. I used to live by the bleep of my incoming emails and now I’ve switched it all off. Almost all. Certain people’s emails make a bleep but the majority don’t. And I switched off push notifications too. Suddenly my battery life is longer and I am able to concentrate on more work because I just don’t get interrupted so often.

And I can tell you exactly where in Damascus I had this blinding revelation. Do read the BBC article because it is interesting but for useful ideas – specifically for useful ideas you can use right this moment – buy David Sparks’s book about Email from the iBooks Store.

Is Facebook draining your iPhone battery? Looks like.

Posted by William Gallagher

Sorry to play fast and loose with Betteridge's law – which says the answer to any headline question is no – but of course it is. Of course Facebook is draining your iPhone battery. Everything you have and everything you use on your iPhone drains it, that's what the battery is there for. But a new and very persuasive article says it is draining it a lot. Far more than you'd expect and actually far more than it really needs to.

Apps that can make or receive calls, like Skype, Viber, Tango, Whatsapp, and Facebook are able to check for incoming calls without notifying you. I believe these types of apps sometimes abuse this exception and could have possibly influenced Apple to add Background App Refresh as the sanctioned method for this type of behavior.

I think this is why disabling Facebook's background services is so influential on battery life: I speculate they are abusing the fact that they have VOIP call features to run in the background more than they should. It would provide a better experience for people using Facebook, sure, but people would never know Facebook was the cause of their battery life issues, and would definitely blame the device or iOS itself.
The Ultimate Guide to Solving iOS Battery Drain – Overthought.org

The piece is very persuasive. I don't know the writer Scotty Loveless and hadn't heard of Overthought.org before but he argues this point and many others with exactly the kind of reasoned approach that makes you believe him. Certainly enough that I've immediately switched off Location Services and Background App Refresh for Facebook – and only for Facebook. I particularly liked that the fella repeatedly avoided the kind of ohmygodstopeverything screaming you see in similar articles.

He's more of the school where he says what something is for so you can decide whether you need that feature or not.

With the two Facebook ones, I don't need either. You don't need either. The location service lets Facebook say your post is from New York City or wherever – and if is were there, I'd be writing that in the update. Background refresh has nothing to do with you getting notifications of messages and comments: they work completely separately. So there is no reason to have it on. None. Not for you or me – but seemingly there's an advantage for Facebook. I am okay with denying them this.

That's the thing that makes me pause: it's oddly appealing to think a genuine problem I'm having is somehow Facebook's fault. But I'm trying all the things the article says and we'll see.

Lifehacker: Delete your way to productivity

Posted by William Gallagher

Often, we don’t notice something until we need it and then it appears everywhere. I’ve spent this weekend deep-cleaning my working life – see I nearly missed an event today – and once I’d deleted a huge amount of projects I’ll never get to, I found this:

Getting things done often has more to do with removing barriers than actually accomplishing a task on your list. Whether you have too much email, too many creative blocks, or a myriad of distractions, it’s time to metaphorically (and sometimes literally) press the delete key and make your work surmountable.

Delete Your Way to Productivity – Lifehacker

It’s possible I also missed this because my mind tuned it out over that wincing misuse of the word myriad. (You can’t believe how many times people get thait word wrong. I must’ve read myriad articles where it was cock-eyed.)

But otherwise, that article is a good read. It makes a fine start with discussing how one can and perhaps should delete emails. Then it extends that into deleting distractions and finally deleting whatever blocks your productivity and your creativity.

I nearly missed an event today

Posted by William Gallagher

And I have fallen behind on a project I am very keen to do.

I am compelled to make an excuse about the event, at least. It’s one that was rearranged to this afternoon, okay? And I caught it when I checked my calendar at 5am this morning. So when I say I nearly missed it, it’s not like I spilt my tea and had to run for the car. But somehow even though I want to go to this, and I will go to it, for some reason it wasn’t on my mental map of the week.

This is happening to me more often now and part of it is how I think my business is in a bit of a transition. Previously I was almost completely task-focused: I had this enormous list of things to do. It wasn’t event-based: I didn’t have a lot of meetings, for instance. Now I tend to run more talks and workshops – I did ten sessions in March – so my calendar is more important than it was.

I vehemently refuse to join up my tasks and my calendar: To Dos do not belong on certain dates. Or at least, they rarely really do. If something has to be delivered on Tuesday, you could put that on the calendar, fine. But do you then put a date on there that you’ll start the job too? Odds are, you won’t start it then. Instant failure. Instant unnecessary failure. Put the flexible start date in your To Do list, if you must, put the deadline in there too and then everything to do with that task is in one place.

I have zero question about this, absolute zero doubt. If you’re looking at me now thinking you’re not so sure, the strongest chance is that I have failed to convey to you why I think this. That’s how sure I am that I’m right. This is a rare feeling: let me have it. (Unless you really do think I’m wrong and you can tell me. I would prefer to know.)

But right or wrong, it is how I am working and today that isn’t working. So I’m taking steps.

And this has become a kind of live blog as I try to get a handle on it all. The aim is to get back on top of everything and to be creating new work, producing material, instead of losing most of my time to managing it all. And I know that the way this will work for me is in software. That’s just easily obvious because of prior experience. So taking a step back from that overall aim, I think that I can have two contributory aims:

1) Restore my previous excellent grip on all my tasks
2) Find a way to cope with my newfound extra need for handling events

The shorthand for number 1 there is OmniFocus. Much as I love that software, much as it as truly transformed my working life, my copy of it is a mess at the moment.

I think the shorthand for number 2 would be Calendar plus a regime of checking it. I do currently have a task in OmniFocus called “Check calendar for today and week ahead”. That repeats every week on Mondays, Wednesdays and Fridays. I’m not sure why that isn’t working, then. I don’t want to make it a daily task but we’ll see what happens. Okay, it’s 07:47 and I’ve decided to temporarily make checking my calendar a daily task for Monday to Friday.

And I’ve just downloaded the new Fantastical 2 for iPad. I’ve been reading about this since its launch yesterday and I’ve been reading about its iPhone version since, oh, just about the day I bought Fantastical 1 for iPhone and had it superseded. I agree with the consensus that Fantastical is a good, strong app but for me it wouldn’t stay, I didn’t keep using it on my iPhone because I just found the standard Apple calendar better. Not in features, not in ease of use, but both of those are fine and the Apple one has the killer feature that it can include the current date in its icon. I struggle to believe how often I have to check today’s date but with that right there, job done. With Fantastical, I had to go into the app. Job not done.

But Fantastical 2 can show the current date as a red badge notification on its icon. I’m hoping that will be enough for me because I like what I see about the rest of Fantastical. I like how it feels holding your month and week in your hand, seeing the shape of it all. I’ll play with this and try to get it into my habitual working pattern. If it doesn’t work, I’m out £6.99. If it does, I’m out a lot more because I can see me buying the iPhone update and the Mac version too.

For now, though, at 07:52, let’s say that my second aim is at least addressed if not necessarily solved.

So it’s time for aim 1: OmniFocus.

This is going to take some time. It’s going to be a huge change for me. I’ve let OmniFocus sprawl a bit too much, I’ve let it become a repository for everything in my life. Things I want to read, for instance. I save those to Pocket but I often send them straight into OmniFocus: maybe they relate to a project, maybe I just want to remember them and OmniFocus’s mail drop service is too handy. Whatever the reason, I need to use Pocket and Evernote more, and to keep this stuff out of OmniFocus. That’ll take some re-training. But I’ll create an Evernote notebook for it all and get into the habit of using the Evernote equivalent of mail drop.

But things have also changed in my business and life. I am very pleased to say that I am still on Room 204, a Writing West Midlands development programme, but I’ve finished the formal, official year there. So about a year ago, I created OmniFocus projects to do with Room 204 and the eight separate things I was doing with them. I’m still doing them, I’m still doing them with Writing West Midlands, but the Room 204 projects need to go.

I’ve also got very lazy. If a great benefit of OmniFocus is that you know what you need to do now, that works because it hides from you everything you don’t need to do now. Only, for that to work day to day, you have to often review absolutely everything: go through all your tasks and see what’s done, what isn’t but can be, what will never be done and should be deleted. The idea is that you work through every task and you spend time on every task. This is more than an idea, it’s a principle and I have found that it works brilliantly for me.

Except lately.

Lately, I’ll do the review process and see – wait, let me try it right now – okay, I only have 12 projects review. Last time it was 67. (You set this project by project. You have to review everything but one project is my shopping list: I’ve set that to be reviewed once a year. Other stuff has to be reviewed every day.)

Especially when I’ve got 67 projects ahead of me, I’ll look at the list and I won’t patiently dwell on each separate task. Rather than do them right there and then or consciously test the task – why isn’t it done? what do I need to do it? – I just think yeah, yeah, haven’t got to that yet. And then I move on.

I can’t let that continue because I’m missing things and I’m not getting stuff done as much as usual.

So. It’s 08:03 and I am going to pull out the list of projects. I’m going to do a MindNode mind map of everything I actually have to do and compare that with what I’ve got. It’s slate-clean time.

Later…

Four days later. That is a hell of a slate-cleaning. I would like to point out that I did have that meeting to go and then there was something else on Friday, plus I worked the weekend… and all the way through, I was thinking of this. Right now, Monday at 12:12, I’m happier and I think I have proof that I am.

Let me tell you the proof first: I have no overdue tasks in OmniFocus.

And only 16 more things to do today.

It’s funny but having overdue tasks was proving to be a huge weight. It’s not really funny because it isn’t funny but it also isn’t funny because that’s how things used to be. That’s how they were before I moved to OmniFocus. Maybe it was worth letting things slide because I am reminded with extreme gusto that I do not ever want to feel this weight again. It’s paralysing: you feel you can’t clear that backlog, that there’s no point doing anything more.

So you now you’ve got to know how I did it. And it turns out I was right: it was a two-step thing.

The first was the Calendar and it was Fantastical 2 for iPad. I found that I still had Fantastical 1 for iPhone and I’ve been using that too – I’m honestly not sure what the difference is beyond some obvious aesthetic ones – and the combination has been useful. I’ve had to train myself to turn to my iPad whenever something comes up that needs me to look at my Calendar: even if I’m at my Mac, I turn now to the iPad for this. It’s not a habit yet but it’s becoming so and each time Fantastical does something clever, I am that much more sold on it. The most specific clever thing it does is accept natural language statements: typing “Lunch tomorrow with Steph at Birmingham” pops all the details into my calendar in the right spot. It reckons lunch is 1pm and actually I needed to change that but it was easy enough. But it new Birmingham, actually it knew the more detailed place name I put, and it knew what day tomorrow was. It’s very satisfying entering an event like this because it parses what you type as you type it: you see the place name flying off to that section of the appointment, you see the time going there too and you can see the calendar zipping along to the right day.

Also, it turns out that having today’s date as a red badge notification means that my muscle memory automatically makes me open the calendar. See the badge, intellectually know that it’s the date, but still open it as if there is something I need to be notified about. It’s made me open the Calendar about thirty times since last Thursday and as irritating as I suppose that is, it’s helping me to reinforce this new habit of using both Calendars and OmniFocus.

The second thing began with the way that a friend pointed out how casually I had planned her working year for her in a chat one day and she was back now with a pen to do mine.

Terrifying.

And we didn’t finish. But we’re still in play and I’ve been taking her advice to heart. That coupled with the most massively tedious reorganisation of OmniFocus has all proved part of it.

I’ve been using the new OmniFocus 2 for Mac beta because it’s the quickest version and also, I now think, the most pleasant to use. But this reorganisation meant replacing every old project with an entirely new system, then seeing what fitted the new plan and what did not. I have very ruthlessly and with only a little blood deleted gigantic chunks of tasks because I haven’t done them and, William, I ain’t going to. So they’re gone. Kiss ’em goodbye.

I did a MindNode map as I told you and this is how that looks. You know I can’t let you see the details, there’s plenty of confidential stuff in there but this is the shape of what I was dealing with.

Look at that mass of colour in the bottom left corner. The centre word there is ‘Kill’ – these are all the entire projects I deleted as part of this reorganisation. The smaller blog of colour is a set of seven other projects that I have taken out of OmniFocus and put into Evernote: they’re all research jobs, all reading ones where I was amassing things to read but no actual tasks yet.

Then the rest is everything I am in fact going to do. The central word, the white blob around which all the rest of the colours flow, is “OmniFocus”. And that’s apt: this app is that central to everything I do.

I still need to work out a system for tying those Evernote documents in to the tasks as they come up. It’s easy enough technically, you copy one thing from Evernote and paste it into OmniFocus – or vice versa – and are thereafter just a clicked-link away from either. But it’s the mental system that’s hard, the decisions I need to make about putting stuff in OmniFocus or in Evernote.

Similarly, if I get an email from you with a task in, you can bet I forward it on to OmniFocus but when do I then archive that email, when do I put it into my Follow-up inbox to make sure I see it? For that matter, when do I only put it into Follow-up, when do I not bother making it an OmniFocus task?

I’ve still got to work all that out but it will come and right now, I’m exhausted yet much happier. I mean, much. If you’ve read this far, you’re a mensch and I want you to take away this single point: getting on top of everything you have to do – just getting on top of it, not necessary even doing it all – makes you feel infinitely better.

How to block ads that bounce you to the App Store

Posted by William Gallagher

It's the latest thing in advertising and instantly takes the crown for the most irritating. That's a crowded field, what with YouTube ads that play one fifth of a second of the video you want before running a commercial. Or all the popups over YouTube. It's mostly YouTube that's irritating, isn't it? But now we have ads where you read some website on your iPhone or iPad and before you take in a word, you are bounced out of Safari and into the App Store to buy some particular app.

Invariably that seems to be a game one. Usually you can see an ad for that same game on the site but sometimes there doesn't appear to be any connection between the site advertisers and the App Store game.

There is.

What there isn't – necessarily – is collusion with the website. Like you, I presumed that this was the latest type of ad that was being sold by websites to advertisers. But one major site told me that it was done without their knowledge or permission and definitely without any extra money being paid to them. He described it as the advertisers playing silly buggers and it was stopped.

There's your technical workaround, your blocker for these ads. Not a technical thing, not a JavaScript command, not a different browser with blocking extensions and definitely not jailbreaking your phone. Just email the website and tell them this is happening.

It's a bit of an old-fashioned approach, but it can work.

Calling it

Posted by William Gallagher

My name is William and I have a problem with cold calls. Making them. I'm fine with getting them, I can even enjoy a good cold call so long as they don't stick robotically to a script. They always do but I always give them a chance to break free so I feel I've contributed something to the chat before I hang up on them.

But making cold calls, that's tough. And that's tough in another sense as I have to make them. I want to make them. I'm speaking at the Stratford Literary Festival next month because I cold-called. Obviously it took more than that one call, it took chats and emails, but it wouldn't have happened without my dialling that number. Me. Stratford. That's worth the difficulty of making calls.

I've developed two coping mechanisms that I want to tell you about. I want to tell you about them because this week I've been trying a modified version of one and am now ever more sure it works. At least, that it works for me. You own personal form of paraylsis may vary.

The first is that I know from years of struggling with this that statistically my most effective phone calls are made between 11am and noon. So in my series of Pattern Weeks here, I've written about blocking out certain times to do certain things and that hour is for phone calls. Monday to Friday, 11am to noon. Bang, bang, bang.

But to do it bang, bang, bang-like, I have to use the other strategy. This is exactly the one I write about in my Blank Screen book about writing To Do tasks as if someone else is going to do them. So in this case, rather than Call Anne, I write Call Anne re invoice number for the Doctor Who feature. Sometimes I'll even put the phone number in there too.

And that means no thinking, no looking anything up, just read task, see number, dial, speak, finish call, breathe out. (I shouldn't have chosen Anne as that example. She's lovely.)

So I game this: I arm myself with all the tools to make the call so that I can't prevaricate and then I set this inviolate time to make the calls – because that makes every other time the opposite. I cannot make phone calls outside that hour. (I do, it's often necessary, but the rule is the rule, I don't make these things up.)

The thing I've changed this week is that I've stopped ringing people on Mondays and Fridays. Again, not true. I had to ring someone yesterday in order to hit my thirty total for the month so nuts to the new plan.

But the new plan is to do 11-12 Tuesday, Wednesday, Thursday.

You may think that's an excuse, that I'm creating more specific times to call in order to create more times I don't have you.

You caught me.

But it's again down to what is working and how often I am reaching people. Mondays and Fridays are bad days to try to get to speak to folk. It must be nice to work in an office where you can relax on a Friday just because it's a Friday and it must be hell to work in one where you cannot do anything on a Monday but panic about catching up, but it's what happens.

And it's what works.

Or it's what works for me.

If you have the same problems with cold calling that I do, give this a try. If you don't, please tell me your secret.

Use Microsoft Office for free on iPad – kinda

Posted by William Gallagher

It's a trick, but it might be useful if you don't want to pay a subscription just to make one twiddle in a one Word document. As of today – 28 March 2014 – Microsoft Office for iPhone is completely free. Not just free as in you can read a document but must pay to edit or create ones, it's completely free.

But you can run iPhone apps on your iPad. They don't look great. This one doesn't look as good as the proper iPad version of Office released yesterday. But it is Office and it will open Word and Excel documents. Possibly also PowerPoint but, seriously.

You do still have to sign up for a Microsoft account and there are myriad better ways to write and edit documents than on the scaled-up iPhone Office but it works.

Get Microsoft Office for iPhone (it's one app with Word, Excel and the other one together) here.

How to pick the right To Do app for you

Posted by William Gallagher

Let me do the joke first: if you have a Mac, iPhone or iPad, buy OmniFocus. That’s it, we’re done, thank you for coming, I’m here through Friday, two-drink minimum, see your waitress for details, try the veal.

OmniFocus is so good that I’ve been asked whether the makers pay me to say that. And I really would offer it up as the one-stop, suits-all solution except that you can’t just stop once and it doesn’t suit all. It’s pretty close. Two things held me back from recommending it universally and one is that the Mac version has been hard to use. I’m sure I can’t say anything in detail about the beta release of OmniFocus 2 for Mac but I will certainly tell you that it is really good and much easier to use than it was. I’m saying easier, I’m not saying easy. But OmniFocus 1 was always worth the effort it took to learn it, OmniFocus 2 gets you its powerful features much more readily and clearly.

The other thing that has held me back from universal recommendation, though, hasn’t changed. And it won’t change. OmniFocus only runs on Macs, iPhones and iPads. There’s no Android, Linux or Windows versions and seemingly there never will be. I’m fine with that. Better the company stays great on one platform than it becomes okay on a few.

But it does mean I have difficulty recommending To Do apps. Actually, I won’t blindly recommend specific ones – not even OmniFocus when it comes down to it – because everyone is different and the best I can do is point you to some great and good To Do apps. In my latest The Blank Screen workshop, I discussed specific To Do software and hit a snag. To Do apps for iPhone: legion. To Do apps for Android: myriad. To Do apps for Windows Phones: hello?

Try this yourself. Do a google search on “best to do apps for Windows Phone”. You will get many results and several will be articles that state they include such things as To Do apps – but they don’t. I’ve read many top tens, top twenties, top something else and found not one single To Do app in there.

At the other end of the scale, if you have an iPhone, you’ve already got a good To Do app. It’s called Reminders and it’s very basic but what it does, it does very well. Reminders invented the Location Reminder idea – the way that when I leave a certain client’s office, my iPhone will tell me to send them an invoice – which I think should be mandatory now for all To Do apps.

Mandatory is a hard word. To Do apps are also a great example of when the word specifications is bollocks. I do recommend that you try many different apps but if, in so doing, you decided to write up a spec sheet of what they all did, it wouldn’t help you. Remember the Milk would score high for being on the web as well as Macs and iOS; OmniFocus would score low for being limited to Apple’s gear. Yet Remember the Milk isn’t right for me and OmniFocus is. Though I love the name Remember the Milk.

You can’t quantify experiences like using the right To Do app. But you can try.

Picking the right To Do app for you means testing out a lot. But you can limit how many you have to try or buy with this one simple thing: don’t look at a To Do app for mobile phones and tablets or for desktop Macs and PCs or for using online, if it doesn’t have Start Dates. These may be called something else like Defer Until (that’s what OmniFocus calls them and I don’t like that). But when you enter or edit a task, you must have the ability to prevent yourself seeing it until you need it.

Follow. I’m doing The Blank Screen at the Stratford Literary Festival in May. I do not need and I do not want to see that on my To Do list until it’s time to prepare for it in about mid-April. So I don’t. “Prepare presentation for Stratford” is in my To Do list but it has a Start Date of 15 April and until that day, I won’t see it. I can look for it, I can see it when I review all my tasks, but each day as I look to see what I’ve got to do, Stratford will not be one of them – until it’s supposed to be.

Start Dates are as vital as Due Dates and if you use them, they are gold. But even if you don’t and never will, the fact that an app has them is a good indication that the app is powerful. Maybe you don’t need powerful features, probably you do, but it’s better to have them available, isn’t it?

Pick yourself up and have another go

Posted by William Gallagher

Productivity is supposed to just be a handy single word to cover all the things we want to do. But it becomes a label and then it becomes an ideal and you can see people for whom the word itself has become a cult. If you spend more time thinking about productivity than actually doing anything, you need help.

Hello. My name is William.

(Hello, William!)

The ease with which we can get caught up in shaving a few seconds off those tedious emails, in making sure our work is everywhere we are so we can get right down to it and finish that vital paragraph on the train, in writing sentences so long that you’ve forgotten the start… um… The ease with which we get caught up like that is one reason I think it feels so bad when we stop. When you fall off the productivity line, it’s rarely because you’ve made a conscious choice to get a life. It is usually that you didn’t keep up the effort. That feels bad enough but then these things snowball and you just see all the jobs you’ve got to do mounting up and mounting up. Perhaps because you have been on top of it all, you can see how big that mountain really is and that makes it even harder to get back going again.

Bollocks to mountains.

Do you know the phrase ‘sunk cost’? It’s the money you’ve already put into something. If you’ve invested £50,000 in something that isn’t working, it’s ferociously hard to forget that £50,000 and move on. Of course it is. It’s bleedin’ £50,000. Yet sometimes you should weep now and move on, sometimes it is a sunk cost. Because we are so wired to feel the loss of that £50,000 that if someone says you just need to do this simple thing – oh, and it only costs £20,000 more – we think about it. So we should: I’m not saying investors should bail out early, though you know how every website gives financial advice like that and then says, by the way, nobody here knows anything so you can’t sue us? Seriously, I know nothing about investing. I’m making an analogy. You knew that but I had to say it. Anyway. This £20,000 more lark: we don’t see the £20,000 because we’re still blinded by the enormity of the £50,000 we’ve lost. There’s a very good chance that we will spend that extra £20,000 because of it.

And then we’re out by £70,000.

Sometimes you must, you must accept that the money and the time and the sweat you put in to something is gone, it is this sunk cost and nothing you do will bring it back, maybe everything you can do will make it worse. Except moving on.

If you’ve fallen off the productivity line, forget everything that’s behind you. Yes, you failed to complete this important thing, yep you should’ve done that other vital thing. But you did fail and you didn’t do what you should.

Let it go because it is already gone.

Bollocks to all of it, there is literally nothing you can do to fix it so move on and put all that energy into doing the next thing instead. Some problems will cause you damage forever but not actually that many and most things you didn’t do today will be forgotten by everyone else by tomorrow, so join them. Forget it. Move on.

If you really are in a bad place and it really does seem like a mountain that is resting on your chest, do take a look at Bad Days in my book The Blank Screen (UK edition, US edition).

But also just take a breath. Look at what’s in front of you right now and see what tiny bit of it you can actually do, right now.

Don’t look down, don’t look up, just chip away in small moves and I promise they add up to mountains. And if that’s too Hallmark Card-like for you, think of it this way: maybe small moves don’t add up very quickly or to very much, but they add up to a hell of a lot more than your sitting there doing nothing but regretting mistakes.