Diagnosis: Muddled

This is about writing, it just might take a while to seem like it. But if you bear with me through a tale about the usefulness of writing villains – and getting other people to write about them too – then I can offer you a reward that’s apparently worth millions. Please pass this on to any UK government people you know, because I’m going to give you the COVID-19 contact tracing app that they can’t.

I’m not joking.

Here’s the story that the UK government has written and is getting some newspapers to copy. The brave UK with its world-beating boffins tried to make the greatest coronavirus exposure notification app there possibly could be, but nasty Apple stopped them.

It’s actually Apple and Google who wouldn’t play ball with the UK’s demands, but never mind that, we need one villain so we pick Apple. The Times newspaper reports that MPs in Parliament are “angry” at Apple and these are the men and women ruining – sorry, running – the country so they wouldn’t be annoyed if it weren’t true. If Apple weren’t a moustache-riddled bad guy who strokes a white cat and eats our children, our politicians would be getting on with fighting the coronavirus for us.

The thing with creating a villain is that you are automatically the good guy. It’s good versus bad, and if you can paint the other fella as the bad one, you’re in.

I don’t believe that the UK ever wanted an app that would actually help with the coronavirus. And I am sick to my liver that it seems in the midst of a pandemic that is killing us, the government saw an opportunity for money. There is the unnecessary commissioning of a technology that we all knew wouldn’t work, but it seems to me that this app of theirs was concerned about gathering sellable data rather than doing anything for our health.

It seems to me. I don’t know. I can’t know.

But I can know this. I can know a lot of things. Such as how a few weeks ago the government was saying that it would be the duty of every UK citizen to download this app, when it was available, and now, not so much. Truly. Even after changing to the Apple/Google system, the UK is now shrugging, saying they might get something done by winter. I’m serious: that’s the official position. The app that will now work and protect our privacy is no longer a priority.

I know that what the UK was asking Apple to do was impossible. To make an app that can nick our personal data and get it ready to sell to people later, the UK needed Apple to switch off its security features that are intended to prevent anyone nicking our data and selling it to people. This is the same thing that Apple – an American company – refused to do for the FBI.

I have to say that I don’t and I cannot know that the UK’s interest was really in the opportunity for cash-gathering invasion of its citizens’ privacy.

But consider this.

If the UK actually wanted an app that would help with the coronavirus, it could have one.

I do mean that it could’ve adopted the Apple/Google system as other countries and US states have, yes. But also now, today, right this minute. The UK is not going to release a coronavirus app in the winter, it’s just not going to bother, and it isn’t because it’s difficult or because Apple has meant they’re months behind where they should be.

Let me prove to you that what the UK is putting its efforts into is writing villains instead of trying to help us. And I won’t even charge you a fraction of the millions the UK is believed to have given to app development companies owned by its friends.

Are you ready? Have a coronavirus contact tracing app on me. Here. I’m not joking. That’s the complete source code for Germany’s app. Complete. Ready. Right here – built using Apple/Google’s system, and currently being downloaded by millions of Germans.

Now tell me again how the big bad Apple is stopping the brave UK from making an app to help save lives.

The story the UK is writing – which is remarkably similar to the story it tells about the big bad European Union – is shockingly powerful, frighteningly successful. As a political tool, it angers and scares me. But as a piece of writing, it’s curious how strong it can be because it lacks something writers are forever told is essential.

Stories need a great villain, but they also need a great hero. When the two are equally strong, equally compelling, that’s drama. When one side or the other is trivial, there’s no story.

Right now, the UK has no hero.

What four stars really means

The reason I stopped being a TV critic – well, it’s because I got kicked out of Radio Times. But there was also the very big pull that I wanted to make drama rather than analyse other people’s. And unfortunately there was also the pretty big push that I was getting ever more unhappy with how reviews and reviewers worked.

When you write for one magazine you obviously read all of them and this was my thing, this is what I enjoyed, this was drama, so I read them all with gusto. Except I’d keep reading a competitor’s review of a show and realise that out of the two of us, only I had actually watched the drama.

Then, too, in researching various books and looking back across archives, I would see that some reviewers were writing at best what they thought the reader wanted to have and at worst what the drama producers insisted. The same reviewer would praise a series to the heavens and then next year in the archive he or she would be praising the show’s second series by saying how much better it was than the rubbish first one.

You get the idea. I got kicked out for unrelated crimes (aka budget cuts) and reviewing is one thing I’ve not looked back at once. Except that it has tickled me how over the last couple of years I’ve done a great deal of reviewing of software.

And I love it. There is some tremendous work being done in software and the tools I’ve relished the most have become part of my daily work. I wouldn’t be producing what I’m producing if it weren’t for this stuff.

I’ve just not seen this enjoyment of reviewing as being incompatible with my previous fretting. An app says it is for X and that it does Y. You use it and find out. I’m not saying it’s easy but the nuances of drama aren’t there: I do think about why I like and enjoy one app over another and that’s important. It’s also as indefinable as reviewing drama: if you can explain to me why I enjoy writing in an app called Drafts and I don’t enjoy writing in Word, well, I’ll be grateful.

But someone else’s review came out this week of a particular piece of software and between that reviewer and me, I am honestly wondering whether only I actually launched the app.

I won’t name the app or the reviewer for a combination of reasons from how this is about the overall issue instead of one specific case, and also because of legality.

But I filed my review the other day and before it came out, there was this other website covering this same thing. I read it to see if I’d missed anything, I read it from curiosity. This other reviewer gives this app four stars. Understand this: it’s not an issue of opinion, this thing factually does not do what it says.

Nothing in this is opinion, it’s straight reporting so you report it. Or I did, anyway.

This particular software is free and these days no software is expensive but your time is valuable to me. I wouldn’t recommend an hour-long episode of a show if I didn’t mean it; equally I won’t recommend a tool that will take you a time to discover it doesn’t do what it claims. Or rather that maybe yes, strictly speaking, it’s possible to get a feature to do a thing if you’re of an engineering persuasion and aren’t actually trying to use it to do something. Oh, that’s why I don’t like Word.

I know I sound like I think I’m a paragon here and I can remember reviews where I’ve been wrong or later changed my mind so radically that I was effectively wrong. But reviewers have one job and one advantage: they’ve used the software or they’ve watched the show before you.

We can’t tell you not to buy or not to watch but we can give you our opinion and present a case for you to judge. And I say ‘we’ there because this is more than about one review. Maybe that four-star reviewer is a very technical German speaker and the bugs I found were peculiar to my Mac. I don’t mind stopping reading a site or a magazine because I’ve found that the reviews just aren’t for me, but when you stop because you can’t trust them, that makes me doubt all reviews.

There’s a big element here that as a reviewer I might think my reviewing is a small thing yet I don’t like it being undermined or not taken seriously. There’s a big element here that I use an awful lot of software and I have relied on reviews to help me find the tools I need.

So if I’m a paragon, I’m an unhappy one. Besides, I can’t claim to be virtuous because I also used four stars in my review of this app, although only to cover up an unpublishable word.