Update: Microsoft restores Skype missing feature

Previously, Microsoft updated Skype for iOS and took away voice messages. That old thing. Who’d use that? And wouldn’t be willing to trade in their iPhone for an Android device in order to listen to a voicemail message? See Microsoft Taketh Away.

You know it wasn’t a plan to rob iPhone users of a core feature but the way it was handled, it sounded as if it was and anyway, the result is that we were robbed of a core feature. And because of Apple’s usually handy automatic app updating, we got this improvement without noticing.

It’s now fixed. But Skype/Microsoft really doesn’t like to admit to a mistake however obvious. So the return of voicemail messages is not a bug fix and they obviously won’t apologise for the problem. Instead, it’s a new feature you should be grateful they’ve added in. I was grateful before, it is a good feature, but we had it and this is like ten fishing for compliments after screwing us around.

From the official blog:

We have been reading and listening to your feedback ever since we launched the new remastered Skype for iPhone and have been hard at work incorporating your suggestions. With Skype 5.1 for iPhone we included the ability to delete a conversation, edit a message and added a “Skype”-only contact filter, to name a few. Today, Skype 5.2 for iPhone adds more of the features you want most:

Voice message support: When you receive a new voice message from someone, it will show up in the conversation. To listen, just press play.

Skype 5.2 for iPhone – blog (7 July 2014)

Microsoft taketh away

There’s one big disadvantage to how Apple has made updating your iPhone apps automatic: sometimes you wish you’d stuck on the last one.

If you’ve switched off automatic updating and so have a choice about it, don’t update Skype. Because Microsoft has taken away a pretty core feature. The website 9to5mac, amongst many others, explains:

Skype may have recently launched a major update to its Skype for iPhone app, but one rather basic feature went missing – the ability to listen to voice messages. A subsequent update to Skype for iPhone 5.1 still hasn’t fixed the problem.

In a support thread on the Skype site, community manager Claudius provided what must qualify as one of the most unhelpful response ever to complaints by users:

“Voice message playback is not supported in Skype 5.0 for iPhone. Please use Skype on another platform to listen to your voice messages”

Why won’t Microsoft give iOS users access to their Skype voice messages? – Ben Lovejoy, 9to5mac.com (23 June 2014)

That article includes a readers’ instructions for how to undo this stupid thing and go back to an older version of Skype. But you need patience and a steady hand.