Yesterday Evernote user Jason Kincaid posted a piece that maybe most of us Evernote obsessives recognised to be true about its shortcomings and bugs. It had one bright spot: an update that the chief exec of Evernote, Phil Libin, responded to Jason directly. Now he’s also responded to us all via the Evernote company blog and says in part:
Thanks to Jason and to the millions of Evernote users who depend on us every day and who go through the effort of fighting for a better Evernote. Our goal isn’t to have a product that’s just good enough that users rely on it despite its warts, it’s to have a world class product, built with solid technology and with a fit and finish worthy of our users’ love and loyalty. We’re the biggest Evernote users around, and it’s important to be in love with what you build.
That’s the last section of his blog entry and by the time you reach that, I think you’ve been reassured that Evernote is improving, that it has improved and that it will get better still. But I do want to stress that even with bugs, Evernote has become so useful that there are people like me who live in it.