I live in Evernote and usually it’s in the county of Brightsiding, Idyllicshire but it has problems. Most of the time I just wish it were a tiny bit faster. But sometimes it goes wrong and when it does, it feels like a betrayal because you have come to trust this software and service so very much.
With me, it was an audio recording that began syncing copies of itself. I stopped counting when it had exceeded 120 identical copies across all the versions of Evernote that I use (iPad, iPhone and Mac). You can guess how irritating it was to have to wade through those, you can guess how infuriating it was to painstakingly delete all-but-one and then have another dozen appear a moment later. But add this to your irritation: it was an audio file so it was bigger than just a little jotted-down note. Those 120+ copies ate through the limit of how much data you can upload in a month. I complained and Evernote gave me an extra allowance – which that same bleedin’ note immediately ate up. I complained again and this time they gave me the allowance plus a kind of workaround to protect the note and stop the duplication.
It did work, but I had to use the same fudge again a few weeks later. It’s happened since and this time I just though bollocks to this and deleted the note entirely. Let it go.
But it does seem that audio may be a problem for Evernote as there is this one fella who has this week come out against the software’s problems and details how it went wrong with his audio – and how Evernote the company failed to deal with his issue. That sounds petulant when I summarise it in a thrice but the (quite long) post is written with patience and with so much angst that it is instead reasonable and even thoughtful about the situation.
And it does have a happyish ending:
Update: Evernote CEO Phil Libin contacted me and we spoke about the issues described. He apologized, saying the post rings true and that there is a lot of work to be done both on the application and service fronts. In the short-term the company will be implementing fixes for the issues above, with plans to focus on general quality improvements in the months ahead.
Via Lifehacker