It’s come to this: firms having practice Twitter meltdowns

Jacobs is the kind of Silicon Valley founder that makes the rest of them look bad. He gets drunk in public, gropes women at the bar, and is having an affair with an unpaid intern. And to top it all off, he’s scheduled to speak at South by Southwest tomorrow — at a panel about women and technology.

Fortunately, Jacobs isn’t real — he’s a simulation organized by a company named Polpeo. Polpeo, a subsidiary of the social media management firm eModeration, specializes in a novel new corporate exercise: the simulated brand crisis. Police officers train for various crises all the time; so do airline pilots. But most corporations don’t — even as the rise of social networks allows bad news about them to spread globally at record speed. More than a quarter of brand-related failures typically go international within an hour on social media, according to Polpeo, and a year after the crisis passes, more than half of companies haven’t recovered their share price.

Protect the brand or die trying: inside a fake social media crisis – Casey Newton, The Verge (20 March 2015)

Read the full piece to see whether you’re convinced this is a real thing. And if it is, maybe it’s a shame because when companies blow up on Twitter you feel they’re showing us their real sides.

Leave a Reply

Your email address will not be published. Required fields are marked *

Blue Captcha Image
Refresh

*